LIHEAP (Low Income Energy Assistance Program) is a block grant program that provides financial assistance for energy costs to low-income households.   The program will begin open enrollment starting Tuesday Nov. 1, 2011 for winter …

ARES Electricity Deregulation
MULTIFAMILY RENTAL FACT SHEET
Tenant Choices
If tenants receive their own electricity bills, they can make their own decisions about switching to an alternate provider. NOTE: Tenants should ask new providers if they accept LIHEAP.* …

During the winter season, MTO’s hotline receives numerous calls from tenants about a lack of heat in their units.  When we ask what steps the resident uses to address the problem in the meantime, a …

Tenants Without Access to Fuse Box
In buildings over four units, the Chicago Electrical code requires that a tenant have access to their fuse box.   If the tenant cannot get to their fuse box, the …

This letter applies to residents within the city of Chicago only who are covered under the Residential Landlord Tenant Ordinance (RLTO). Please see the Exceptions to the RLTO to ensure the law applies to you.
For …

NOTE: If your landlord lives in your building, see the “Exceptions” note on the right side of this page.
What are essential services?
Heat, running water, hot water, electricity, gas,and plumbing.
Who is responsible …