Employment Opportunities

Last updated: March 11, 2020 – 8:24 AM


Position Title:              Hotline Counselor (Part-Time)

Salary:  $15/ hour (20 hrs/week – must be able to work 1-5PM)                  

Supervisor:                  Hotline Supervisor


Tenants throughout Chicago call our hotline seeking advice on their rights.  The role of the Part-Time Hotline Counselor is to educate and empower tenants to exercise their legal rights as well as to assist the Hotline Supervisor in training and recruiting new Hotline Volunteers.


  • Listen to tenants issues over the telephone
  • Assist callers in developing a strategy to solve their problem
  • Refer tenants to appropriate agencies
  • Maintain knowledge of current RLTO and other tenant housing laws
  • Send out written and online materials to callers
  • Identify and recruit potential volunteers
  • Assist in Training Hotline Counselors
  • Assist in keeping up to date records on Volunteer Hours and Contact Information
  • Assist with foreclosure callbacks and surveys
  • Check the Voicemail and return calls
  • Performs other duties as assigned


  • Ability to clearly communicate information orally and written in English and Spanish
  • Ability to learn and become familiar with Chicago’s residential tenant laws
  • Bilingual (English/Spanish) preferred
  • Computer literate
  • Excellent customer service skills
  • Completed High School or GED
  • Must have Internet and modem to use phone system remotely

Please send resume and cover letter to Lolita Davis – lolitad@tenants-rights.org

The Metropolitan Tenants Organization is an Equal Opportunity Employer.