Employment Opportunities

Last updated: March 11, 2020 – 8:24 AM

METROPOLITAN TENANTS ORGANIZATION

Position Title:              Hotline Counselor (Part-Time)

Salary:  $15/ hour (20 hrs/week – must be able to work 1-5PM)                  

Supervisor:                  Hotline Supervisor

RESPONSIBILITIES:

Tenants throughout Chicago call our hotline seeking advice on their rights.  The role of the Part-Time Hotline Counselor is to educate and empower tenants to exercise their legal rights as well as to assist the Hotline Supervisor in training and recruiting new Hotline Volunteers.

SPECIFIC DUTIES:

  • Listen to tenants issues over the telephone
  • Assist callers in developing a strategy to solve their problem
  • Refer tenants to appropriate agencies
  • Maintain knowledge of current RLTO and other tenant housing laws
  • Send out written and online materials to callers
  • Identify and recruit potential volunteers
  • Assist in Training Hotline Counselors
  • Assist in keeping up to date records on Volunteer Hours and Contact Information
  • Assist with foreclosure callbacks and surveys
  • Check the Voicemail and return calls
  • Performs other duties as assigned

QUALIFICATIONS:

  • Ability to clearly communicate information orally and written in English and Spanish
  • Ability to learn and become familiar with Chicago’s residential tenant laws
  • Bilingual (English/Spanish) preferred
  • Computer literate
  • Excellent customer service skills
  • Completed High School or GED
  • Must have Internet and modem to use phone system remotely

Please send resume and cover letter to Lolita Davis – lolitad@tenants-rights.org

The Metropolitan Tenants Organization is an Equal Opportunity Employer.