Hotline Counselor Volunteer Description

Last updated: November 2, 2009 – 2:18 PM

Volunteer Hotline Counselor

The Metropolitan Tenants Organization has a mission to organize, educate, and empower tenants to have a voice in decisions that affect the affordability and availability of safe, decent and accessible housing. Tenants throughout Chicago call our hotline seeking advice on their rights. The role of the Volunteer Hotline Counselor is to educate and empower tenants to exercise their legal rights as well as to assist the Hotline Coordinator in training and recruiting new Hotline Volunteers.  

Duties and Responsibilities:

  • Listen to tenants issues
  • Assist callers in developing a strategy to solve their problem
  • Refer tenants to appropriate agencies
  • Maintain knowledge of current RLTO and other tenant housing laws
  • Send out written and online materials to callers
  • Assist in Training Hotline Counselors
  • Assist in keeping up to date records on Volunteer Hours and Contact Information
  • Check the Voicemail and return calls to callers
  • Performs other duties as assigned


  • Ability to clearly communicate information orally and written in English
  • Ability to learn and become familiar with Chicago’s residential tenant laws
  • Bilingual(English/Spanish) a plus
  • Computer literate
  • Excellent customer service skills


  • CTA fare cards
  • Free admission to MTO’s events (Annual Meeting, Leadership development trainings, etc.)
  • Free MTO Membership
  • Access to all of MTO’s resources

If you are interested in volunteering on our Hotline, please contact Lolita Davis: or call (773) 292-4980 ext. 229