Home » Get Assistance

Get Assistance

Our tenant rights resources are now available on the go! If you have an apartment repair issue, a question about your lease, or just want to take pictures of your unit to protect your deposit, use our new web-app, Squared Away Chicago! Squared Away is Chicago’s first web application dedicated to elevating the communication between tenants and landlords. Our research has taught us that a timely, informed and respectful relationship between tenants and landlords elevates the dialogue and decreases unresolved problems, so visit www.squaredawaychicago.com and let your phone protect your home.

Below & to the right, you will find answers to tenants’ most frequently asked questions [FAQs] and supplemental materials, such as sample letters. If there are problems throughout much of your building, you may be best served by organizing in the building.

If you have additional questions or comments, please call our free Tenants Rights Hotline at 773-292-4988. The hotline is open Monday-Friday, from 1-5pm.

Questions have also been known to be answered in the comments section of any of our informational posts, linked below.

And lastly, remember that our work is supported by tenants & community members like you. Become a member today and designate your donation as “member.” Thank you!


Full Text of the Chicago Residential Landlord Tenant Ordinance. If you are a tenant in suburban Chicagoland, please click here for the law as it applies in your town.

Apartment Conditions & Repair: Frequently Asked Questions

Sample Letter for Repair and Deduct

Sample Letter for Rent Reduction

All other sample letters (security deposit return, terminate tenancy, etc)

Security Deposit: Frequently Asked Questions

Tenants Experiencing Foreclosure: Frequently Asked Questions

Heat & Other Essential Services: Frequently Asked Questions


Leases: Verbal or Written FAQ

Additional Landlord & Tenant Resources

Your Home and Your Health: Lead, Asthma, and Healthy Homes

Legal & Other Resources

Be Sociable, Share!